Responsible Gaming at jeetbaze

1 Our Commitment to Safe Gambling

jeetbaze was built with one core belief: gambling should be an enjoyable, recreational activity that never causes harm to players or their families. As Bangladesh's leading online cricket betting and casino platform, we recognise that we have a significant responsibility to the thousands of players who trust us with their entertainment and their money.

Our responsible gaming programme is not a box-ticking exercise — it is a genuine, ongoing commitment that runs through every layer of our platform. From the moment a new player registers, age and identity verification ensures that only eligible adults can access real-money wagering. Once playing, every registered account has access to a full suite of player protection tools, including deposit limits, loss limits, wager limits, session time limits, reality checks, cool-off periods, and self-exclusion options ranging from short-term breaks to permanent account closure.

We train our customer support team to identify signs of potential problem gambling in player behaviour and communications, and we act proactively when concerns are identified. We do not market aggressively to players who have self-excluded, requested limits, or shown indicators of distress. We believe that a sustainable business can only be built on a foundation of player trust and genuine care.

2 Age Restriction & Verification

Participation in any real-money gambling activity on jeetbaze is strictly restricted to individuals who are 18 years of age or older. This rule is non-negotiable and is enforced through a mandatory Know Your Customer (KYC) identity verification process that all registered players must complete before making their first deposit or withdrawal.

Documents Accepted for Age Verification

• National Identity Card (NID): The primary accepted document for Bangladeshi players. Your NID must clearly show your full name and date of birth.
• Passport: A valid Bangladeshi or international passport with a machine-readable zone is accepted.
• Driving Licence: A valid Bangladesh Road Transport Authority (BRTA) driving licence showing your date of birth.

Submitted documents are reviewed by our verification team, typically within one to two business days. Players whose documents cannot be verified as showing age 18 or above will have their accounts suspended until the matter is resolved. Accounts found to have been created by minors will be permanently closed and any funds held will be managed in accordance with applicable legal requirements.

Protecting Young People in Your Household

If you share a device with younger family members, we strongly recommend using device-level parental controls and never saving your jeetbaze login credentials in a browser that minors can access. See the Parental Controls section of this page for additional guidance on keeping children safe from online gambling content.

3 Self-Exclusion Tools

Self-exclusion is one of the most effective tools available to players who feel that their gambling has become or is becoming a problem. At jeetbaze, we make self-exclusion as straightforward as possible so that players can act immediately when they feel they need to step back.

How to Request Self-Exclusion

1. Log in to your jeetbaze account and navigate to the Responsible Gaming section of your account dashboard.
2. Select Self-Exclusion from the list of available tools.
3. Choose your preferred exclusion period: 6 months, 1 year, 3 years, or Permanent.
4. Confirm your selection. Your exclusion will take effect immediately upon confirmation.
5. Alternatively, contact our support team directly via live chat or email at support@jeetbaze to request immediate self-exclusion — no login required.

What Happens During Self-Exclusion

• Your account is immediately suspended and you will not be able to log in, place bets, or make deposits.
• All promotional and marketing communications from jeetbaze to your registered contact details will be stopped immediately.
• Any pending withdrawals at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe.
• Your account data and transaction history will be preserved in accordance with our data retention obligations.

Ending a Self-Exclusion Period

Self-exclusion periods cannot be shortened once activated. A 6-month exclusion remains in force for the full 6 months regardless of circumstances. Permanent exclusions are irreversible — if you request a permanent self-exclusion, your account will not be reopened under any conditions. When a fixed-term exclusion period expires, you must contact our support team to request account reactivation; accounts do not reactivate automatically.

4 Deposit Limits & Spending Controls

Setting personal spending limits is one of the most practical and effective ways to ensure that gambling remains within a comfortable recreational budget. jeetbaze provides a comprehensive range of financial controls that every player can configure directly from their account dashboard.

Available Limit Types

How Limit Changes Work

Responsible gaming best practice requires that limit reductions take effect immediately, while limit increases are subject to a mandatory 24-hour cooling-off period. This asymmetry is intentional — it ensures that a decision to tighten your controls is acted on right away, while an impulse decision to loosen them cannot take immediate effect.

• Reducing a limit: Takes effect immediately upon confirmation in your account settings.
• Increasing a limit: Requires a 24-hour waiting period before the new higher limit becomes active.
• Removing a limit entirely: Treated the same as an increase — subject to the 24-hour cooling-off period.

5 Time-Out & Cool-Off Features

Sometimes a player needs a short break without committing to a full self-exclusion. The jeetbaze time-out feature allows you to temporarily pause your account for a defined period, giving you space to step back, reflect, and return only when you feel ready.

Time-Out Period Options

• 24 hours: A one-day pause, suitable for players who feel they have been spending too much time on the platform in a single day.
• 48 hours: A two-day break, useful for a weekend reset or after a particularly intensive betting session during a BPL or IPL fixture.
• 7 days: A full week away from the platform to reassess your relationship with gambling.
• 30 days: A one-month cool-off period — the longest available time-out before escalating to a formal self-exclusion.

What Happens During a Time-Out

During any active time-out period, your jeetbaze account is suspended. You will not be able to log in, place bets on cricket, casino games, or any other market, or make any new deposits via bKash, Nagad, Rocket, or any other payment method. Any withdrawal requests submitted prior to the time-out being activated will continue to be processed normally. Marketing emails and promotional messages will be paused for the duration of the time-out.

Time-out periods cannot be cut short once activated. If you activate a 7-day time-out, your account will remain suspended for the full 7 days. This is by design — the purpose of the feature is to give you a genuine, uninterrupted break.

6 Recognising Problem Gambling

Problem gambling is a serious condition that can affect anyone, regardless of age, income, or background. It develops gradually and many people do not realise they have a problem until it has already caused significant harm to their finances, relationships, or mental health. Early awareness is the first step toward getting help.

jeetbaze encourages all players to periodically reflect on their gambling behaviour using the self-assessment questions below. These are not diagnostic criteria but are widely used indicators that may suggest a need for additional support or professional guidance.

If you answered "yes" to two or more of the questions above, we encourage you to reach out for support. You can contact jeetbaze's responsible gaming team at support@jeetbaze, activate a self-exclusion or deposit limit immediately from your account dashboard, or contact one of the support organisations listed in the next section of this page.

7 Support Organisations & Resources

jeetbaze strongly encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek professional help. The following organisations provide free, confidential support and guidance to individuals affected by problem gambling.

Contacting jeetbaze Directly

If you would prefer to speak with our own responsible gaming team before reaching out to an external organisation, we are here for you. All responsible gaming communications are handled with strict confidentiality by dedicated team members who are trained in sensitive support conversations.

• Email: support@jeetbaze — use the subject line "Responsible Gaming Support" for priority routing.
• Live Chat: Available 24 hours a day, 7 days a week, from your jeetbaze account dashboard. Type "responsible gaming" to be connected with a specialist.
• Response time: All responsible gaming requests receive a response within one business day. Urgent self-exclusion requests are actioned within minutes.

8 Parental Controls & Child Protection

Protecting children and young people from exposure to online gambling content is a responsibility that jeetbaze takes seriously. While our mandatory age verification process prevents minors from creating or using a jeetbaze account, we also encourage all adult players to take additional steps to prevent underage access to gambling content on shared devices.

Steps You Can Take at Home

• Never save your login credentials in a browser or device that is accessible to children or teenagers in your household.
• Log out fully after every jeetbaze session, especially on shared smartphones or family computers.
• Use device-level parental controls available on Android, iOS, Windows, and macOS to restrict access to gambling-related websites and applications.
• Install dedicated filtering software such as Net Nanny, Kaspersky Safe Kids, or similar tools that allow you to block entire categories of online content including gambling.
• Talk to your children about the risks of gambling in an age-appropriate way. Open conversation is one of the most effective protective factors against underage gambling.

Reporting Underage Access

If you believe that a minor has accessed or attempted to access a jeetbaze account — whether their own or an adult's — please report it to us immediately at support@jeetbaze. We will investigate without delay and take all necessary action, including immediate account suspension. The protection of minors is one area where jeetbaze has a zero-tolerance policy with no exceptions.