Privacy Policy of jeetbaze

1 Information We Collect

jeetbaze collects personal information from players and visitors in order to operate its online betting and casino platform, verify player identity and age, process financial transactions, and comply with applicable legal obligations. The categories of information we collect are described below.

1.1 Information You Provide Directly

When you register an account, complete identity verification, contact support, or interact with promotional features on jeetbaze, you may provide us with the following personal information:

• Identity information: Full legal name, date of birth, gender, and nationality.
• Contact information: Email address, mobile phone number (Bangladesh-registered), and residential address including district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Verification documents: Copies of government-issued identification such as the National Identity Card (NID), passport, or driving licence, and proof of address documents dated within the past three months.
• Payment information: Mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions; and card details for Visa and Mastercard payments. Full payment card numbers are never stored on jeetbaze servers — card processing is handled by certified payment processors.
• Communications: The content of any messages you send to our support team via email or live chat, including any attachments you submit.

1.2 Information Collected Automatically

When you access jeetbaze through any device or browser, certain technical and behavioural data is collected automatically:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network identifier.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform.
• Transaction logs: A complete record of all deposits, withdrawals, bets, game rounds, and bonus activity associated with your account.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 4 of this Policy.

1.3 Information from Third Parties

In certain circumstances, jeetbaze may receive personal information about you from third-party sources, including:

• Payment processors and mobile wallet providers (e.g., bKash, Nagad) to confirm the status of financial transactions.
• Identity verification and fraud prevention service providers used to validate the authenticity of the documents you submit.
• Responsible gaming organisations or self-exclusion registries if you have registered with such a body and consented to data sharing with gambling operators.

2 How We Use Your Information

jeetbaze processes personal data only where there is a lawful basis to do so. The purposes for which we use your personal information, along with the corresponding legal basis for each, are set out in the table below.

Where we rely on your consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. To opt out of marketing communications, contact us at support@jeetbaze or use the unsubscribe link included in any marketing email we send you.

3 Sharing of Personal Data

jeetbaze does not sell, rent, or disclose your personal information to third parties for their own marketing or commercial purposes. We may, however, share your data with carefully selected third parties where necessary to operate the platform, meet legal obligations, or protect our rights. All third-party recipients are required to handle your data with the same level of care and security that jeetbaze applies.

3.1 Service Providers and Technology Partners

We share personal data with third-party service providers who assist in the delivery of jeetbaze's platform and services. These providers act as data processors under our instruction and include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners process your financial transactions. These providers receive only the data required to execute and confirm the relevant transaction.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive session and account reference data to deliver their games within the jeetbaze platform. These providers do not receive your full personal profile.
• Identity verification providers: Third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) services may process identity documents on our behalf to verify your eligibility to play.
• Analytics and infrastructure providers: Cloud hosting, content delivery, and platform analytics providers may process usage and technical data to ensure platform performance and availability.

3.2 Legal and Regulatory Disclosures

jeetbaze may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, court order, or in response to a lawful and properly documented request. We will notify affected players of such disclosures where we are legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jeetbaze's business, personal data held by jeetbaze may be transferred to the acquiring or successor entity. Affected players will be notified prior to any such transfer, and the receiving entity will be required to honour the commitments set out in this Privacy Policy.

4 Cookies and Tracking Technologies

jeetbaze uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. By continuing to use jeetbaze after being presented with this notice, you consent to our use of cookies as described below.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of jeetbaze and may prevent you from logging in or placing bets. Instructions for managing cookies in commonly used browsers are provided by each browser's help documentation.

5 Data Retention and Storage

jeetbaze retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status and for a minimum of five years following account closure, in accordance with anti-money laundering and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable law or ongoing regulatory review.
• Transaction records: All deposit, withdrawal, bet, and bonus transaction records are retained for a minimum of seven years to satisfy financial compliance requirements.
• Customer support communications: Retained for three years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until resolution.
• Marketing consent records: Retained for the duration of your consent and for two years following its withdrawal, to demonstrate compliance with consent obligations.
• Analytics and usage data: Anonymised or aggregated analytics data may be retained indefinitely as it cannot be used to identify individual players.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is requested by a player prior to the end of a mandatory retention period, jeetbaze will restrict access to the data in question while retaining it only to the extent required by law.

All personal data held by jeetbaze is stored on secured servers. Where data is processed by third-party service providers, those providers are contractually required to maintain equivalent security and retention standards.

6 Your Data Rights

As a player on jeetbaze, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to support@jeetbaze with the subject line "Data Rights Request". We will acknowledge your request within five business days and provide a full response within 30 calendar days.

jeetbaze will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. We reserve the right to verify your identity before processing any data rights request to protect against unauthorised access to another player's data.

7 Security of Your Data

jeetbaze implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following controls:

• Encryption in transit: All data transmitted between your device and jeetbaze servers is encrypted using TLS (Transport Layer Security) protocols. Our website operates exclusively over HTTPS.
• Encryption at rest: Sensitive personal data stored on our servers, including identity documents and payment references, is encrypted using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data systems is restricted to authorised jeetbaze personnel on a strict need-to-know basis. All access is logged and subject to regular audit review.
• Firewall and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and automated intrusion detection systems that monitor for suspicious activity around the clock.
• Regular security assessments: jeetbaze conducts periodic internal security reviews and engages qualified external specialists to perform independent penetration testing and vulnerability assessments.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts for an additional layer of login security.
• Staff training: All jeetbaze employees who handle personal data receive regular data protection and security awareness training.

Despite the measures described above, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, jeetbaze will notify affected individuals without undue delay and will take all necessary steps to contain the breach and mitigate its impact.

If you suspect that your jeetbaze account has been compromised or that your personal data has been accessed without your authorisation, contact our support team immediately at support@jeetbaze. Live chat support is available 24 hours a day, 7 days a week, from your account dashboard.

8 Changes to This Policy

jeetbaze reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable legal requirements, or regulatory guidance. When material changes are made to this Policy, we will notify registered players by posting a prominent notice on the jeetbaze platform and, where appropriate, by sending an email notification to the registered address on your account.

The effective date shown at the top of this page indicates when the current version of the Privacy Policy took effect. We encourage all players to review this page periodically so that they remain informed about how their personal data is being handled. Your continued use of jeetbaze following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or feedback regarding this Privacy Policy or jeetbaze's data handling practices, please contact our data protection team directly:

• Email: support@jeetbaze (plain text — not a clickable link)
• Live chat: Available 24/7 from your jeetbaze account dashboard
• Support languages: English and Bengali
• Response time: We aim to respond to all privacy-related enquiries within five business days